Concord Regional VNA complies with applicable Federal civil rights laws and does not discriminate in services and access to treatment, appropriate care or employment in its programs or activities on the basis of race, color, national origin, religion, disability, age, gender, marital status, sexual orientation, source of payment, or the absence of advance directives.
Concord Regional VNA:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
Information written in other languages
If you need these services, contact Intake Services at (603) 224-4093.
If you believe that Concord Regional VNA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Andrea Patrick-Baudet, VP Hospice, The Slusser Center, 30 Pillsbury Street, Concord, (603) 224-4093, Fax (603) 415-5195, firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, Andrea Patrick-Baudet, VP Hospice, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201. 1-800-868-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Language Assistive Services
If you speak any of the languages listed below, language assistance services, free of charge, are available to you.
Call 1-603-224-4093 (TTY: 1-603-228-7135).